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Fix meter coverage gaps in EnerG before they skew analytics or benchmarking. This page walks you through reviewing a meter timeline and uploading the bills that raise its score. To learn how EnerG scores coverage and why gaps and overlaps lower it, see the data completeness concept.

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Where you see completeness

You view completeness in several places throughout EnerG.
  • KPI card on the Home page: The Data Completeness card shows the portfolio-wide percentage on the Portfolio Home page.
  • Building detail panel: Each building’s detail panel on Home shows a completeness score and trend chart.
  • Data Quality report: Open Data Quality from the Building Energy dashboard report menu for meter-by-meter coverage at the building level.
  • Portfolio meters: Portfolio meters lists monthly completeness percentages by account and meter.

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Review gaps on a meter

Open Building meters, select a meter, then open the Data Quality tab. The Bills Data Quality chart shows how each day in the date range is classified.
Meter detail Data Quality tab for 8365020 03 with Bills Data Quality timeline showing mostly Complete green segments and a light blue Gap segment with tooltip for Electric meter December 04 2025 to December 05 2025

Bills Data Quality chart with a gap segment highlighted

Each segment is colored by coverage: a shows light blue and an shows yellow. For the full color legend, see Data quality legend. Hover a segment to read Service Type, Meter, Segment, and Period in the tooltip. Scroll below the chart for a table that alternates Complete rows (with BILL links and usage) and Gap rows (zero usage and no statement).
Meter Data Quality table for 8365020 03 showing alternating Complete rows with BILL statement type and kWh usage and Gap rows with zero usage between billing periods

Data Quality table with Complete and Gap rows

A Gap row between two Complete periods usually means EnerG expected a bill for those dates but none arrived. See Building meters — Data Quality tab for column definitions and bill PDF links.

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Why gaps matter

Buildings below your completeness threshold drop out of benchmarking until coverage recovers. For why this rule protects rankings, see Why completeness gates benchmarking.

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Investigate and fix gaps

1

Identify low-scoring buildings

Open Portfolio Home and check the Data Completeness KPI card. Click a building with a low score to review its detail panel.
2

Open the meter Data Quality tab

Go to Building meters, select the meter, and open Data Quality. Use the date range picker in the header to match the gap period. Confirm Gap segments on the chart and Gap rows in the table.
3

Diagnose the root cause

Match what you see to one of the causes below. Each cause points to the workflow that fixes it.
4

Upload bills or fix the source

When the gap is missing billing data, follow Add new billing data on the same meter detail page. Click + Add Meter Data, enter usage and dates, and upload the bill PDF in Upload Files when you have it.For many gaps at once, use Bulk Import from the three-dot menu next to + Add Meter Data. See Bulk import meter data for the Excel template workflow.
5

Confirm the gap closed

Return to the Data Quality tab after data syncs. Gap segments should turn Complete, and the building completeness score should rise on Home.
Revisit completeness on Portfolio meters or the building Data Quality report when you finish.

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Common gap causes

What you see: Light blue Gap segments on the timeline and Gap rows with 0.00 usage in the table.What to do: Upload or enter the missing period on Building meters — Add new billing data. If the provider should have sent the bill automatically, check Arcadia Statements or Alert center for ingestion errors first.
What you see: Gaps across many meters that share one utility account, often with no new BILL rows for weeks.What to do: Open Arcadia at the portfolio or building level, review Credentials status, and re-authenticate or refresh the connection. After statements flow again, gaps close without manual entry when ingestion succeeds.
What you see: Long Gap bars at the start or end of the timeline, or Complete periods that do not match when the meter was actually active.What to do: Open the Properties tab on Building meters and correct Date Became Active and Date Became Inactive. EnerG recalculates expected days in the completeness window after you save.
What you see: Low building completeness while the meter list looks healthy, or bills exist in the portfolio but not on this building’s Meters page.What to do: Assign meters from Arcadia, CSV uploads, Manual entry, or KODE OS using Assign Meters on each data source page. See Building data sources.

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Next steps

Building meters

Upload bills and fill gaps with + Add Meter Data.

Data quality overview

Return to the data quality hub for alerts and meter comparisons.

Alert center

Triage billing issues with priorities, statuses, and resolution actions.

Building Energy — Data Quality

Review meter coverage for every commodity on one building.
Last modified on August 18, 2026