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Alert Center lists data quality issues for utility meters so you can fix before reporting drifts in EnerG. You work alerts at portfolio scope and can filter by building, alert type, priority, and status.
Alert Center behaves like fault monitoring for utility bills: it flags late statements, gaps, , and duplicates from bill start and end dates. Alerts are passive in the product—you review them in EnerG rather than receiving the same real-time notifications you may get from KODE OS FDD. Your team or KODE Labs can configure day thresholds for each alert type.
You reach Alert Center in two ways.
  • Portfolio view: Click Alert Center in the left sidebar to review the full backlog. See Portfolio and building navigation.
  • Building card: Click the alert count on a building card in the Home page benchmarking view to open alerts filtered to that site.

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Understand the Alert Center layout

The Alert Center page opens with filter dropdowns at the top: Buildings, Alert Type, Priority, and a Status filter defaulting to Open. Three KPI cards below the filters show counts by priority level.
Alert Center page with Buildings, Alert Type, Priority, and Open status filter dropdowns, High Priority count of 2318, Medium Priority of 2401, and Low Priority of 1422, followed by alert type rows including Billing Period Gap at 1292, Due Date After Expected at 284, Duplicate Bill Detected at 62, Due Date Before Period End at 11, Long Billing Period at 270, Missing Utility Bill at 2245, Overlapping Billing Periods at 825, and Short Billing Period at 1152

Alert Center showing filter dropdowns, priority KPI cards, and alert type rows with counts

Below the KPI cards, alert types appear as expandable rows. Each row shows the alert name, a severity icon (red for high, orange for medium, blue for low), and a count. Click the chevron on any row to expand it and see affected buildings and meters. For what each alert type means, see Alert types.

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Alert priority and status

Priority values are High, Medium, and Low. High-priority alerts appear with a red icon and should be resolved first. Status values are:
  • Open — the issue needs attention
  • Investigating — someone is actively reviewing the issue
  • Acknowledged — the team is aware but a longer fix is needed
  • Closed — the issue is resolved
The default view filters to Open alerts. Clear or adjust the status filter when you need acknowledged items or closed history for an audit.

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Inspect an alert

Click the chevron on an alert type row to expand it. The expanded view shows a table with columns for Building Name, Meter Name, Start Date, Tail Gap Days, Status, Activity Log, and Take Action.
Alert Center with the Missing Utility Bill row expanded, showing a table with Building Name, Meter Name, Start Date, Tail Gap Days, Status set to Open, Activity Log link, and a Take Action link for the Headquarters building

Expanded Missing Utility Bill alert showing affected meters and resolution actions

Click Take Action on any row to open the resolution panel for that specific alert.

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Resolve an alert

The resolution panel shows the meter name, missing period dates, provider, account number, and connection status. Four resolution options appear.
1

Choose an alert

Expand an alert type, then click Take Action on the row you want to address.
Missing Utility Bill detail panel showing meter name, missing period dates, provider DTE Energy, account number, Connection Success status, and action options for Upload Invoice, Enter Manually, and Deactivate Meter, with Close, Force Close, Acknowledge, and Save buttons at the bottom

Alert detail panel with meter info, provider status, and resolution action buttons

2

Pick a resolution path

Choose one of the resolution actions:
  • Upload Invoice — drag and drop a PDF bill to fill the gap through OCR extraction
  • Enter Manually — type start date, end date, usage, and cost for the missing period
  • Deactivate Meter — set a service end date and mark the meter inactive when the service truly ended
  • Navigate to Meter — open the meter record to inspect intervals and history before deciding
3

Close or acknowledge

Use the buttons at the bottom of the panel:
  • Close — dismiss the panel without changes
  • Force Close — remove the alert from the active list when no further work applies
  • Acknowledge — keep the alert visible while you coordinate a longer fix
  • Save — persist your changes
Alerts can auto-close when the underlying data issue clears. Verify bills and mappings before you force-close manually.

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Configure alert thresholds

Set the day-based that decides when EnerG raises each alert type. Threshold changes apply at portfolio scope.
1

Open the configuration panel

Click Configure Alerts in the top-right corner of the Alert Center page.
Configure Alerts panel showing editable threshold fields for Billing Gap at 5 days, Overlapping Days at 1 day, Short Billing Period at 10 days, Long Billing Period at 10 days, Delayed Due Date at 60 days, and Missing Utility Bill at 45 days, with Close and Save buttons

Configure Alerts panel with editable day-based thresholds for each alert type

2

Set day thresholds

Enter the day threshold for each alert type, such as Billing Gap or Missing Utility Bill. For every threshold and what it controls, see Alert thresholds.
3

Save the thresholds

Click Save to apply the changes across the portfolio.
Align thresholds with your data governance policy before you widen tolerance. Loose thresholds can hide real gaps.

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Next steps

Data quality overview

See how completeness, alerts, and meter comparisons fit together.

Data completeness

Understand scoring windows, monthly meter logic, and benchmarking exclusions.

Meter comparisons

Compare billed usage to interval readings after you clear blocking alerts.
Last modified on August 18, 2026