Building dashboard

The Dashboard at the building level summarizes maintenance operations for the building you selected. Open it after you choose a building from Buildings at the portfolio level. Metrics on the building dashboard roll up to the portfolio dashboard for cross-site reporting.

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Dashboard views

The building dashboard includes four views. Select a tab at the top of the page to change the analysis:

• Operations — Work order status, team and assignee workload, creation patterns, and SLA performance
• Time analysis — Logged hours, estimated versus actual time, and response and completion targets
• Forecast — Upcoming scheduled work for the building
• Historical trends — Volume, completion rate, and time-to-close trends over time

The Operations view is the default starting point for day-to-day site oversight.

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Filter the dashboard

Use the filter bar to narrow results for the selected building. Filters apply across Operations, Time analysis, Forecast, and Historical trends so KPIs and charts stay aligned. Available filters vary by view but commonly include:

• Created date — Date range for work included in the charts (for example, last 30 days)
• Team — One or more teams at the building
• Assignee — Individual staff members
• Work type — Maintenance program (preventive maintenance, inspections, corrective maintenance, service requests)
• Category — Category assigned to work orders

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Overdue Only

Enable Overdue Only on the Operations dashboard to recalculate every KPI and chart for overdue work only. Overdue is a work state based on the due date, not a single lifecycle status. The toggle includes overdue work that is still in progress and completed work that was overdue.

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Operations view

The Operations view summarizes building health with KPI cards, completion rates, and team and assignee workload. Scroll below the workload section for work order creation patterns, category breakdowns, and SLA and priority charts.

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KPI summary

The top row of cards highlights current work order status and SLA outcomes for the building:

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Completion rates

Below the KPI row, completion rate tiles show progress by maintenance program, such as preventive maintenance, inspection completion, corrective maintenance, and service requests.

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Workload by team and assignee

The Workload section shows how open work is distributed. Toggle each panel to view by Status, Work type, or Priority.

• Workload by team — Lists each team with total tasks and a bar chart of status distribution (open, in progress, completed, on hold, for review, canceled)
• Workload by assignee — Lists each staff member with the same status breakdown for assigned work

Use these panels to balance assignments across teams and identify bottlenecks before work becomes overdue.

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Work order creation patterns

The Work order creation patterns heatmap shows when work orders are created across days of the week and time of day for this building. Darker cells indicate higher volume. Summary cards below the heatmap typically include peak day, peak time, average daily work orders, and weekend average for the filtered period.

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Breakdown by category and issue type

The Work orders breakdown by category and issue type for corrective maintenance section lists corrective maintenance volume by category. Expand a category to view issue types within that category.

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SLA and priority

The SLA and priority section shows how work orders at this building align with SLA targets and assigned priority levels. Configure portfolio-wide rules in Priority & SLA. Building results reflect how that building performs against those targets.

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Time analysis view

The Time analysis view tracks labor hours logged against work orders at the building.

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Summary metrics

The top row typically includes:

• Total hours logged — Sum of time entries in the filtered period
• Average hours per work order — Mean logged time per work order
• Planned work — Share of hours tied to planned maintenance programs
• Estimated versus actual work — Comparison of estimated hours to logged hours

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Estimated versus actual working hours

This section compares estimated hours on work orders to actual hours logged over time. Summary cards show how many work orders include estimates and how many have logged time.

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Hours by work type

The Hours by work type chart shows how logged hours distribute across preventive maintenance, inspections, corrective maintenance, and service requests over the selected period.

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Response, completion, and category hours

Scroll below the charts for additional time analysis tables.

• Response and completion time — Lists each priority with total orders, average response and completion times, and target response and completion goals
• Hours by category and issue type — Summarizes logged hours, completion share, and work order count per category; expand rows for issue type detail

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Forecast view

The Forecast view projects upcoming scheduled work for the building. Use filters such as Weeks (for example, next four weeks) and Team to scope the projection. Summary metrics typically include:

• Upcoming work orders — Total scheduled work with breakdown by program (for example, preventive maintenance and inspections)
• Total estimated hours — Planned labor for upcoming work

The Workload timeline chart shows how upcoming preventive maintenance and inspection work orders distribute across the forecast window. Summary cards on the left list counts and hours by program.

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Historical trends view

The Historical trends view shows longer-term patterns for work volume and completion at the building.

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Summary metrics

The top row typically includes total work orders, volume trend, average completion rate, and planned work percentage for the filtered period.

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Average time to close

The Average time to close chart tracks how long work takes to close over time. Summary cards below break out average days to close by work type, such as preventive maintenance, inspections, corrective maintenance, and service requests.

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Created versus open work orders

The Created versus open work orders section compares work created in the period to work still open versus closed. Summary cards list total created, still open, and closed counts. The chart shows open and closed volumes over time.

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When to use the building dashboard

Use the building dashboard for day-to-day operations at a single site. Return to the portfolio level when you need comparisons across buildings or portfolio-wide configuration such as vendors or priority & SLA.

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