Skip to main content
Completion policies define the requirements that must be met before a work order can be completed or closed. They enforce process rules such as completing tasks, logging time, adding notes, attaching files, or creating follow up work, ensuring that closures align with operational standards.

​
Configuration

Toggle on completion policies for completing and closing work orders.
You can override completion policies defined at the portfolio-level in the completion policies page for a specific building.
​
Toggle
Ensure all tasks are either completed or marked as not applicable before the work order can be completed.
​
Toggle
Ensure work hours are logged before the work order can be completed.
​
Toggle
Ensure a follow-up work order is created if any task is marked as Action Needed before the work order can be completed.
​
Toggle
Ensure an explanation note is added when a task is marked as non-compliant.
​
Toggle
Ensure supporting documentation or evidence is attached when a task is marked as non-compliant.
​
Toggle
Ensure an explanation note is added when a task is marked as not applicable.
​
Toggle
Ensure a resolution comment is added before Corrective Maintenance and Service Request work orders can be completed.
Last modified on March 23, 2026