Events and incidents

The Events page displays FDD events for your building. You can filter, search, acknowledge, create work orders, and investigate events from a single interface. Switch to Incidents when you want related events grouped together.

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Events list

The Events list page combines priority filtering and a sortable table. The page header provides controls for streaming, date range, and filters. Select Pause Streaming to stop live updates while you review the current list. Use the Last 7 Days date picker to set the time range for the list.

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Filters

Select Filters at the top right to open the filter bar. The following dropdown slicers are available: Select Save to save the current filter selection as your personal default. Expand the Save dropdown and select Save for Building to apply the filters for all users viewing this building. Select Clear All to remove all active filters.

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Priority summary cards

Below the filters, a row of priority cards displays the event count by severity level: Total, Life Safety, Critical, Warning, Alert, and Info. These cards are interactive — select a priority card to filter the table to that severity level. The count on each card updates dynamically as you apply or remove filters.

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Search

Use the search bar above the table to find events by event name, device name, or building name.

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Events table

The table view lists each event as a row with sortable columns. Click the up or down arrows on any column header to sort the table. Customize which columns appear and their order using the column configuration icon in the upper-right corner of the table. Pagination controls at the bottom let you configure the number of lines per page. Click any row to open the event report.

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Bulk acknowledge

Select the checkboxes on the left side of the table to choose one or more events. Use Shift + click to select a range. A footer appears with Acknowledge and Create Work Order actions. Select Acknowledge to confirm. Based on your permissions, you may only be able to acknowledge events assigned to you. The count on the Acknowledge button shows how many of the selected events you can acknowledge.

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Create work orders per event

Create one work order per selected event from the Events list. Select events with row checkboxes or the header select-all control. In the list footer, select Create Work Order (badged with the selection count). The button uses the same work order creation permission as a single-event work order. This flow does not combine several events into one work order.

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Export

Select the download icon from the table toolbar to open the Export Options dialog. Configure the maximum number of rows (default 1,000), select the export type (CSV or PDF), and choose which columns to include. Any active filters also apply to the exported data.

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Full screen mode

Select the full screen button in the upper-right corner to maximize the table view for a wider display.

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Acknowledge events

Only users assigned to the event’s notification policy can acknowledge it. FDD adds policy recipients as event assignees when it sends notifications. You can acknowledge from the event report header, from the Events list footer after selecting rows, or through the acknowledgment link in email notifications. If the Acknowledge button is unavailable, confirm that your account or role is listed in the policy assigned to the event. See Notification policies for policy configuration.

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Event report

Select an event from the table to open its report page. The event report provides automated trend charts, device context, and collaboration tools for investigating a single event.

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Event header

The header displays the event name, device name, event ID, and assigned users as avatar icons. If you are a policy assignee, select Acknowledge to confirm you have reviewed the event.

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Device point trends

FDD generates automated trend charts for the device associated with the event. Use the time range controls and date picker at the top right to adjust the visible window. Switch between display modes:

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Point selection panel

The Points Trend panel on the left lists all available points for the device with their live values. Search for specific points or check their checkbox to toggle visibility on the trend chart. Select Show Selected to display only checked points. Select Clear Selection to reset. Use the Reference Devices tab to view and overlay points from related devices.

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Event details sidebar

The sidebar on the right side of the event report contains multiple sections accessible through icon tabs. Each tab provides a different layer of context for investigating the event.

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Details

Displays core event information including the fault condition description, current state, priority level, triggering point name and value, timestamps, duration, and the affected device, area, and building.

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Possible solutions

Lists recommended actions to resolve the fault. Each solution is an expandable card that you can select to view detailed troubleshooting steps.

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Parameters

Shows the tuning parameter values configured for the routine that generated the event. Each parameter card displays the parameter name, its current value, and a description of its function.

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Historical

Lists past occurrences of the same event on the same device. Each entry shows the date and time range. Select any historical entry to navigate to that event’s report. Use this section to identify recurring patterns and assess whether the fault is intermittent or persistent.

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Work orders

Displays linked work orders for the event. Select + to create a new work order directly from the event report. To create one work order for each of several events from the list, see Create work orders per event.

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Referenced devices

Lists related devices grouped by ontology relationship type (for example, hasInputSubstance, isMeasuredBy). Select a device to expand its point list and view live values. Check a point’s checkbox to overlay it on the trend chart for comparison. Use the search bar and relationship filters to narrow the list.

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Comments

A shared space for team collaboration. Type a message in the text field and select the send button to post a comment. All team members with access to the event can view and reply to comments.

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Activity logs

An audit trail of all actions and updates associated with the event. Each entry shows the action taken and a timestamp. Activity logs track event lifecycle changes such as creation, closure, acknowledgments, and status updates.

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Incidents view

Switch to the Incidents view using the Incidents toggle above the table. Incidents group related events by finding commonalities through ontology relationships, reducing the number of individual issues you need to investigate. FDD creates incidents using Reference Based Grouping. For example, if a VAV cannot meet its room temperature setpoint, the system checks whether the associated AHU or sibling VAVs also have active events. Related events are grouped under a single incident.

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Incidents table

The incidents table lists each incident as a row. Search incidents by Incident ID, Building, or Routines. Click the expand icon on the right side of any row to reveal an inline incident summary without leaving the table. Click any row to open the full incident report.

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Incident report

The incident report displays the incident ID in the header along with assignee avatars and an Acknowledge button for policy assignees. Summary cards at the top show Number of Events, Average Event Duration, and Affected Areas. Overview visualizations display below the summary cards: Overall Impact displays a timeline view of each routine involved in the incident. Color intensity represents the number of affected devices over time. Use the scrubber bar below to zoom into a specific time window. Table View lists all events contributing to the incident in a sortable table with columns for Name, Device, Device Type, Point Name, Point Value, Start Time, End Time, Duration, and Ack’ed. Select any event row to open the event report. Select a device name to navigate to the device details page. Select Select Points to choose points across multiple devices for trend comparison. A trend chart appears below the table, plotting the selected points over time.

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Incident details sidebar

The sidebar on the right side of the incident report contains three tabs accessible through icon buttons. Details — displays core incident information: Comments — a shared space for team collaboration. Type a message and select the send button to post a comment. Activity Logs — an audit trail of all actions associated with the incident. Each entry shows the action taken and a timestamp.

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Advanced use cases

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Subsystem alarm ingestion and writeback

Cloud BMS can ingest native alarms from connected subsystems through data sources. This brings BMS and other subsystem alarms into the same Events workflow as routine-generated faults. Operators can view, acknowledge, comment on, and create work orders without switching to the source console. Niagara is the first supported connector. Additional subsystems will use the same normalized alarm structure in future releases.

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Capabilities

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Current limitations

V1 imports all alarms enabled in the source system. Selective filtering by priority, domain, or alarm name is not available yet. Notification policies do not route email, SMS, or push alerts for subsystem alarms in V1. KODE does not show inline confirmation when acknowledgment writeback succeeds or fails. FDD routines and subsystem alarms run in parallel. Routine-based FDD is not replaced by alarm ingestion.

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Acknowledgment writeback

Ack writeback sends an acknowledgment from KODE back to the source subsystem when you acknowledge an alarm on the Events list or event report. This keeps both systems in sync and helps prevent unacknowledged alarms from accumulating in the BMS queue. Acknowledgments made in the source system also appear in KODE. See Acknowledge events for list and report workflows.

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Next steps