Accounts and Users
Your account is your single identity across the entire platform. It stores all relevant details such as login credentials, security settings, and personal preferences, and it belongs to your parent organization. Your user profile is different and represents your presence within a specific organization, carrying org-specific context like your position, department, or role. Each organization you belong to has its own independent user profile for you, with its own role and permissions assigned by that organization. When you join a new organization, Launchpad creates a new user profile for you there. That profile is independent from the profile you hold in your parent organization.Regardless of how many organizations you belong to, every user profile connects back to your account in your parent organization.
User Roles
User roles define what a user can view and do within Launchpad. Both channel partners and client organizations have their own set of Launchpad roles, with each role reflecting the different responsibilities each organization type carries.Roles apply whether you’re adding a user directly or inviting one from a trusted organization. The organization extending the invitation always assigns the role—independent from the Launchpad role the user holds in their parent organization. For more, see Trust settings.
- Channel partners
- Client organizations
Role
Full access to Launchpad. Admins can navigate all platform features, manage client organizations and their details, manage users, and configure SSO settings.
Role
Read-only access to Launchpad. Users with this role can view client details, user information, and sign-in methods, but can’t make changes.
Role
No access to Launchpad. Users with this role exist in the system and the channel partner can manage them centrally, but they can’t log in to Launchpad.